Danny Sawyer, 40, bought a black Chevy Traverse from Priority Chevrolet back in May, but woke up the next day wishing he had bought a blue one. He drove back to the dealership and found a blue one that caught his fancy, and that's where things go crazy.
The blue one must have had some optional equipment that the black SUV lacked, because after Sawyer swapped cars, went on vacation and came home, he came home to many frantic messages from the car lot and its sales manager, whose name is Wib Davenport. We've all known someone named "Wib," haven't we? The car Sawyer wound up with cost $5,600 more than the original one, and how would he like to pay for that, was the point of all the messages.
|All this turmoil over this?|
Completely disregarding the basic tenet of good customer service (Never have your customers thrown in jail, since it's hard to buy a car from there) the dealership called the local cops, who mistook a civil matter for a crime, and ushered Sawyer into a cell for four hours.
Dennis Ellmer, president of Priority Chevrolet, has decided to be adorable about the whole thing and says Sawyer can keep the blue car for the price of the black one, and hey! How about a free tire rotation, buddy boy?
Ironically enough, Sawyer rotated those tires himself, driving over to the office of a lawyer, upon whose sage advice he has filed two lawsuits against the dealer, accusing the business of malicious prosecution, slander, defamation and abuse of process. He'll need a total of $2.2 million in damages, plus attorney fees before he feels better about the whole doggone thing.
We used to have a Chevy dealer in Baltimore who advertised that his dealership, at the corner of York and Bellona, was "the best place to become a Chevrolet ownah!"
Priority Chevrolet can now claim proudly that they offer a car buyer the chance to "come on down and get a Chevy on sale - and if we don't like you, we'll throw you in jail!"