Recently, we canceled our subscription to the Baltimore SUN after 50-some years. I told the person on the phone from somewhere very far away that I was sick of their editorial policy, sneaky added charges, and crooked double billing.
Naturally, the SUN started calling me on the phone, emailing me, and sending me cute "We miss you" cards in the mail.
Unless they sell the paper to someone decent, we don't want this right-wing fishwrap in our house, but that's the way things are done today in business.
And the tablets we bought from Verizon last month have had trouble staying connected to the Verizon network. So I called Verizon and was talking to a woman in some far-flung corner of the globe, and she had no idea what to do.
So she just disconnected the call!
That's no way to do business. I called back and got someone else. It took a while, but he got us back on the system. I mentioned that the previous person had hung up in the middle of a sentence and did not call back, even though she obviously had my number.
He said that was not Verizon policy.
Oh!
1 comment:
I’ve had the same experiences, and they only seem to be able to recite their scripted answers.
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