Thursday, February 16, 2023

The Bucks Stop Here

It is true, the bravest person in history was the first person to eat a raw oyster. And the smartest in history was the first to realize that people would be glad - would line up in their pajamas! - to spend five bucks for a cup of coffee that they could have made at home. 

But what's the diff? People like their coffee and will pay through the nose for it. But this...this is too much. 

A couple from Oklahoma ordered two cups o' java at a Tulsa Starbucks and wound up being charged $4,456.27.

Jesse O'Dell slid through the drive thru last month, ordered himself a venti caramel frappuccino (he's fancy) and an Iced Americano for his wife ("Iced Americano" is my nickname for Walt Disney). That should have come to about ten dollars, but no, his wife DeeDee O'Dell (great name for radio, by the way) went to use her credit card later on and it was declined, since someone at The Bux had added a slight tip typo, bringing the charge to the astronomical level above.

   


No problem, said Starbucks in the way that customer service people talk these says, we'll fix it by sending you checks to make up the difference.

And the checks bounced!

Jesse said, "We contacted their customer service helpline probably 30 to 40 times that day,” and he went on to point out that they had to cancel a family trip because their card was wiped out.

Whoopsy-daisy, said Starbucks, claiming that the first checks bounced because of a typo, but they sent replacements.

 

And THEN S. Bucks blamed Jesse for the mistake, saying that he himself put in for that giant tip when he placed the order, a claim Jesse disputes, citing as evidence that he was told by a district manager that a "network issue" caused the boo-boo.

“I know how to press buttons. I didn’t press that button,” Jesse said. “If it wasn’t the barista then it’s definitely your network, which is a really big issue.”

The O'Dells filed a complaint with the Tulsa police, but closed the case when S-bux finally came through with the money.

Jesse wants to remind other S'buxites to watch their receipts to look out for similar "network errors."

I want to remind everyone that a Keurig machine and some K-pods will save a ton of aggravation and a wallet full of money.

 

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