Of course, I also have come to expect that passing strangers will wax my car and Dick Cheney will stop taking his friends hunting, so what do I know?
At the A&P, we were not allowed to shrug our shoulders and say, "I dunno" when asked when a certain product would be back in stock, and a desultory pointed finger in a nebulous direction, accompanied by "Over there somewhere," was not considered a satisfactory answer to "Can you tell me where the orange marmalade is?" Our manager - and I have Facebook friends who worked there with me to bear this out - was Mr Hinchliffe, and he tolerated no foolishness when it came to how we interacted with customers. Sure, he knew that certain of us would fill our palms with whipped cream and lurk atop the walk-in cooler in the stockroom, ready to drop a Redi-Wip bomb on some unsuspecting coworker. And he probably knew that there was a reason why we always found Oreos and Mr Chips cookies open or damaged on the shelves, forcing us to eat them lest food be wasted. Never did we find those Lorna Doone or Strawberry Wafer cookies damaged. How about that! As long as he didn't have customers walking out of his store to shop across the street at Food Fair, he was cool. And he knew the way to keep 'em coming back was to be nice to them, to be polite.
It's usually not that way in stores. I think Peggy would sooner walk around looking for something than to bother asking where anything is, and I find it's not often that someone takes the time to be kind and courteous in a retail setting, especially the big stores like groceries and anything with the word "Mart" in its name.
|They used to make beer in this building. Now the|
building is full of condos full of people who
drink martinis and cosmos.
Anyhow, the people at Harris Teeter were everywhere, greeting us as we ankled in, as they heated our banana bread treat at Starbucks, at the checkout area, and all around. Even the off-duty city cop working security was like a cheery greeter.
And I went to Home Depot for some topsoil and grass seed the other day, and everywhere I went, cheerful clerks asked if I was finding everything ok, and did I need help hauling my stuff to the car, and hoping I was having a good day.
And finally, most surprisingly, I hit a Subway last night, because no one felt like cooking after a delightful afternoon of
I am too a gentleman!
But I saved the receipts from the HD and the S Way and I am going to drop emails to the home offices about how great their customer service is. It's the least I can do and, as Rocky Balboa would say, it don't cost nothin', you know what I'm sayin'
to you here?