If you want to get people all worked up, just ask how they feel about their health insurance. "It's a lot more expensive than it used to be," and "it's confusing," those are the gripes.
Anyone you talk to (and a lot of people you don't) will pause from their daily activities to describe in minute detail just what happened when their cousin Charlotte's hypothalamus went on the fritz. Over and over come the stories about how the Admitting Clerk at St. Hoolahan's Hospital was really a) surly b) busy c) confused or d) Charlotte's daughter's best friend from the Hammerjacks era.
And the nurse and the doctors and so many stories, and I feel bad for everyone who ever had a bad time at the hands of the health care industry.
It's just my luck that things go well for me in that area. The medical team that keeps me going, and the pharmacy at Giant, are always reasonable and professional.
And get this - last week the Computer That Runs The World said that Aetna Medicare rejected my claim for something, so I called Aetna on the phone. It was almost 6 PM, when most 800 numbers are answered with a curt "our offices are now closed," but no, they were on the job, and a most helpful woman answered, found out that the problem involved "durable medical equipment" and not a drug, and she was back on the phone in a trice, problem solved.
You know what I've learned over the years? When something goes wrong, asking for help works a lot better than DEMANDING A SOLUTION RIGHT THIS VERY MINUTE!
Unless your problem is with the US Post Office. In that case, hollering is usually the only fix.
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